Privacy Policy

At Flashback DXB, operating across the United Arab Emirates, we understand that home recordings, photograph albums, personal cassette tapes, and archive materials hold irreplaceable family memories and sensitive personal information. Protecting your privacy, maintaining strict confidentiality, and securing your physical and digital data is foundational to our operations. This Privacy Policy details how we gather, utilize, store, manage, and safeguard your information when you interact with our website or utilize our media conversion services.

1. Information We Collect

To provide accurate estimates, coordinate logistics, and complete media digitization, we collect both personal identification details and physical assets directly provided by you:

• Contact & Geographic Logistics Data: Your full name, email address, contact phone number, detailed delivery address, and emirate location necessary to facilitate door-to-door courier pickups, return deliveries, and status notifications.
• Inquiries & Survey Feedback: Information, messages, or questionnaire responses submitted through our website contact forms, survey modules, WhatsApp conversations, or direct phone inquiries.
• Physical & Digital Media Assets: Video cassettes (VHS, MiniDV, Hi8, Betamax), physical photograph prints, photo albums, film negatives, slides, audio cassettes, floppy disks, CDs, and external digital media provided for processing, restoration, or conversion.
• Technical Website Data: IP addresses, browser types, session durations, and standard analytics metrics gathered through functional browser cookies to improve online performance and user interface experience.

2. Confidential Handling of Private Media

We recognize that personal archives frequently feature private family moments and cultural sensitivity. We enforce stringent confidentiality protocols across all operations:

• Restricted Access & Trained Staff: Physical media is processed exclusively within our controlled local facilities by vetted specialists. Staff members access media content solely to monitor video tracking, adjust color levels, or verify output quality.
• Respect for Cultural & Personal Privacy: We maintain strict confidentiality protocols to ensure complete peace of mind for all customers, including female clients who require total privacy regarding family media and personal recordings.
• Zero Commercial Usage or Third-Party Sharing: Your personal photographs, home videos, audio files, and documents will never be rented, sold, published, broadcast, or transferred to third parties or marketing platforms under any circumstances.

3. Digital File Retention and Permanent Deletion

To guard against potential file corruption during customer downloads or physical transport of USB storage, we store a temporary backup of your converted files on restricted local servers for up to 14 days following order delivery. Once this hold period expires, all digital copies are permanently erased from our primary and backup storage systems unless you submit a written request for extended storage.

4. Physical & Technical Safeguards

We deploy comprehensive physical and electronic safeguards to ensure your assets are protected against unauthorized access, theft, or physical damage. These measures include encrypted local server infrastructure, restricted laboratory access, and climate-controlled transport protocols during doorstep pickups and deliveries.

5. Your Data Rights

You retain full authority over your personal information. You have the right to request a summary of the personal data we hold about you, request immediate deletion of your digitized files post-delivery, or update your contact details. To exercise these rights, simply reach out to our team via phone, email, or WhatsApp.

6. Updates to This Policy

Flashback DXB reserves the right to modify or update this Privacy Policy as necessary to reflect operational, legal, or regulatory changes. Updated versions will be published directly to this page with an updated revision date.

7. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us at:

Flashback DXB
Location: Al Barsha, Dubai, United Arab Emirates
Email: flashbackdxb@gmail.com
Phone / WhatsApp: +971 58 585 3893