Flash Back DXB
FLASHBACK DXB
Thank you for taking the time to share your feedback. Your answers will help us understand your experience with Flashback DXB and improve our website and services.
1. Have you ever heard about Flashback DXB? * YesNo
2. How did you learn about Flashback DXB? Please selectFriend or RelativeWeb Search EngineSocial MediaBanner AdMagazineEmailPop-up AdOther
3. Have you ever purchased goods or services from Flashback DXB? YesNo
4. How old are you? Under 1818 - 2525 - 4545 or more
5. Gender? Please selectMaleFemalePrefer not to say
6. How often do you visit our website? Please selectDailyOnce a weekOnce a monthOnce a yearThis is my first visitNever
7. Overall, how satisfied are you with our website? Please selectVery satisfiedSatisfiedNeutralDissatisfiedVery dissatisfied
8. How likely would you be to recommend Flashback DXB to your friends or colleagues? Please selectVery unlikelyUnlikelyNeutralLikelyVery likely
9. What particular aspect(s) of our website do you like?
10. What particular aspect(s) of our website do you dislike?
11. What factors motivated you to purchase from us? Please selectPriceProduct DescriptionBrand NameRecommendationShipping OptionsPayment OptionsWebsite ExperienceOther
12. Why do you think Flashback DXB is successful? Please selectBrand ImageReputationEasy to UseProduct SelectionWebsite DesignWebsite PromotionCustomer ExperienceSafety & TrustOther
13. What is the main reason you visit our website? Please selectBrowsingLooking for a Particular ItemComparing PricesMaking a PurchaseFinding InformationOther
14. How easy is it to navigate our website? Please selectVery easySomewhat easyEasySomewhat difficultVery difficult
15. How often do you buy from our website? Please selectDailyOnce a weekTwice a weekOnce a monthTwice a monthOnce a yearNever
16. Was your purchase for yourself, a gift, a company purchase, or something else? Please selectPersonalGiftCompany PurchaseOther
17. How do you usually pay for your purchase? Credit/Debit CardCashBank TransferPayPalOther
18. How satisfied were you with the available shipping options? Please selectVery satisfiedSomewhat satisfiedSatisfiedSomewhat dissatisfiedVery dissatisfied
19. Was your order complete when you received it? Please selectYesNo
20. Did you return any items you purchased from us? Please selectYesNo
21. What was the main reason for your return? Wrong SizeWrong ColourNot What I OrderedDamagedNot Satisfied With the ItemOther
22. How satisfied were you with the return process? Please selectVery satisfiedSomewhat satisfiedSatisfiedSomewhat dissatisfiedVery dissatisfied
23. How important are the following factors when selecting products?
Factor
Not Important
2
Maybe
4
Very Important
Quality
1 2 3 4 5
Cost
Quantity
Brand Name
Familiarity
24. How competitive do you find the prices on Flashback DXB? Please selectVery competitiveSometimes competitiveNot competitiveDon't know
25. How would you grade the overall content of the Flashback DXB website? Please selectExcellentGoodAveragePoorUndecided
